Frequently Asked Questions

You can read more about Silk & Sawdust in About us

Postage is priced at a flat rate per order.

• UK: £3.90
• Europe: 7.90
• Rest of world: 11.90

We ship to UK, Europe, the Americas, Asia and Oceania. 

Orders are normally dispatched within 24 hours, but please allow up to 5 working days for delivery in the UK, and 10-12 working days for Europe/Rest of World. 

Silk & Sawdust is currently stocked online and at McEwans of Perth in Scotland. We occasionally have pop-up sales in London - to receive alerts about these, please join our mailing list, or like us on Facebook. 

Yes, you have 28 days to return an item. Please see our returns policy for more information. 

Yes. You can cancel an order before it has been dispatched by using the contact us form. 

When you register and create a password it allows you to save and access your account information. Once registered your contact, delivery and payment details (if you choose) will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

This will make your Checkout process much easier. When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order. You are able to track your order status and order history. You can access you account information at any time and edit any of your account details.

We accept most major credit/debit cards:

Switch, Visa, Mastercard, Delta and Solo

When entering your card details please ensure that you check the following:

• You have entered the correct card type (eg Mastercard, Visa, Switch)
• You have entered the card number correctly (the card number is the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry and valid from dates correctly
•  

If you experience problems with entering your payment details please do not hesitate to contact us

Switch Cards and Issue Numbers - When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

You can track your order by signing in to the website. 

Please see our sizing chart for more information.