Silk & Sawdust: delivery and returns

UK and Northern Ireland
£4.00 for any number of items.
We aim to send out the same day as you place your order, but please allow 1-5 working days for delivery.

Europe
£10.00 for any number of items.
Local import duties may be payable on receipt of your order.
Please allow 10-12 working days.

All other countries
We ship to Asia, the Americas, and Oceania
£15.00 for any number of items.
Local import duties may be payable on receipt of your order.
Please allow 12-14 working days.

Postage
You will only pay one delivery charge per order. When you have added items to your shopping basket, the standard delivery charge for those products will automatically be applied to your order.

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability.
Silk & Sawdust will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Silk & Sawdust shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure
Silk & Sawdust shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Silk then you have 14 days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:
Silk & Sawdust, 26a Lee Road, London SE3 9RT, United Kingdom

This returns policy does not affect your legal rights.